Creating and managing items

Modified 3 weeks ago

Sooryakanth K P

After a board and its form are set up for you to work, you can start creating new items.

Adding a new item

To add a new item to your board, click the + New button located at the top right section of the board. In your form that opens up, specify values for these fields:

  1. Assignee - select a member to whom you want to assign the item.
  2. Priority - set a priority. Priority can be set to Low, Medium, High, or Critical.
This field will be hidden if you have turned off priority in Settings.
  1. Due by - select a date and time by when the item should be closed.
  2. Requester - select the user who has requested for the item.
  3. Depending on how you’ve set up the form, you will want to specify any other information that you want to capture for your item.
  4. Click Submit.

Another way to create a new item directly in the Not started category is by clicking the New button () and specifying the values. If you have more than one status in the Not started category, you can only create a new item in the first status by clicking the New button ().

All new items are listed in the table on your board. You can switch between different layouts to see details of specific groups of items. Click All to view all the items created in the board.

Updating an item

To make changes to an existing item, open one from any layout, and make the required changes to the fields and attributes such as status, assignee, and priority. Once the changes are made, close the form. All changes are auto-saved.

  • Change status - select the new status from the Status dropdown to which the item has progressed towards.
  • Change assignee - select another member to whom you want to reassign the item.
  • Change priority - select a new priority from Critical, High, Medium, or Low in the Priority field.

Performing bulk-actions

You can also make updates to multiple items at the same time using certain bulk actions. These bulk actions are only available in the list layout.

To perform a bulk action, select the items you want to update from the table, and then click on one of the following:

  • Change assignee - search for a member to whom you want to reassign the item. Click Update.
  • Change status - select a new status from New, In Progress, Resolved, or Closed. Click Update.
  • Change priority - select a new priority from Critical, High, Medium, or Low. Click Update.

Deleting an item

To delete an item that you no longer need, you can select an item in the board, and then click the Delete button. 

You can also delete multiple items in the same manner. For bulk deletion of items, select multiple items that you want to delete, and then click Delete.

Alternatively, you can open an item from the table, click the More options button () > Delete.

Cloning an item

If you want to create a duplicate of an item quickly, you can use the clone function. A cloned item will contain all the information captured in the original. However, it is an independent item and can be tracked and progressed differently.

  1. On your board, open an item.
  2. In the item form, click the More options button () > Clone.

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