Administering teams
Managing members and permissions
If you are an admin, you can change roles and remove members from a team. For example, if you want to change the role of a member from Admin to Member, click the More options button() next to a member. Next, click Make a member to change the role.

To remove members from a team, select a member, click the More options button() > Remove from team. The person will not be able to access or view the contents of the case system thereafter.
There are three different roles in a team. They are: Admin, Moderator, and Member.
Here’s an overview of permissions these roles have.
Permission | Member | Moderator | Admin |
Approve or deny member requests | - | Y | Y |
Add or remove members | - | Y | Y |
Make a member a moderator or admin | - | - | Y |
Change the team name | - | - | Y |
Delete a team | - | - | Y |
Super Admins of an account can also manage members across all teams. If the admin of a team leaves the account without assigning a new admin, a Super Admin can assign a new admin or change the role of an existing member. However, they cannot view chat and other content posted in a team.
Deleting a team
You can delete a team that is no longer active or required. In order to delete a team you must first archive it.To delete a team,
- Click the More options button(
) > Archive. The team will now be archived with the option to unarchive it.
- Click Delete.
You will no longer be able to access the team.