Administering teams

Updated 8 months ago by Arjun

Managing members and permissions

If you are an admin, you can change roles and remove members from a team. For example, if you want to change the role of a member from Admin to Member, click the More options button() next to a member. Next, click Make a member to change the role.

To remove members from a team, select a member, click the More options button() > Remove member. The person will not be able to access or view the contents of the case system thereafter.

There are three different roles in a team. They are: Admin, Moderator, and Member. 

Here’s an overview of permissions these roles have.

Permission

Member

Moderator

Admin

Add new posts

Y

Y

Y

Comment on posts

Y

Y

Y

Delete own posts

Y

Y

Y

Turning on/off commenting

-

Y

Y

Approve or deny member requests

-

Y

Y

Add or remove members

-

Y

Y

Pin and unpin posts

-

Y

Y

Remove any post

-

Y

Y

Make a member a moderator or admin

-

-

Y

Remove a moderator or admin from a channel

-

-

Y

Change the team name

-

-

Y

Change team visibility setting

-

-

Y

Delete a team

-

-

Y

Super Admins of an account can also manage members across all teams. If the admin of a team leaves the account without assigning a new admin, a Super Admin can assign a new admin or change the role of an existing member. However, they cannot view discussions and other content posted in a team.

Changing team visibility

At any point in time, you can change the privacy settings of your team. To do this, click the More options button() > Settings.

On the Settings page, select Closed or Confidential to change your team’s visibility to others in the organization. After making the changes, click the Save button.

Deleting a team

You can delete a team that is no longer active or required. To delete a team, click the More options button() > Delete. You will no longer be able to access the team.

How did we do?