Configuring your board settings
If you are an admin of a board, you can configure the manner in which your board behaves by making changes to certain settings.
To configure or change settings for a board, click the More options button() > Settings.
On the General tab, you can configure some of the main parameters of your board. You can change the name and item type, as well as configure how titles appear on items:
- Board name - this field shows the current name of the board. You can modify this if required.
- Item type - the type of items that are managed in the board. You can rename the item type here.
- Configure form title - specify a format that is used to auto-generate titles for each item.
Configuring form titles
To configure form titles, click the Add button (+) and arrange default system fields or form fields in the order you want, and then click Save. Based on this format, titles are auto-generated and are displayed on top of each item.
Statuses indicate the progress of an item in a workflow. On the Workflow tab, you can view all the default statuses that are in use. Statuses are grouped into categories that correspond to typical phases in a workflow.
There are five default categories for statuses. You can create custom statuses under each of these categories except Reopened.
The statuses under this category are assigned to all new items that have not yet progressed.
Note: When you create a new item, it defaults to the first status under this category.
The statuses under this category are typically assigned to all items that are in progress.
This is an optional category. You can use this category for use cases where you need to temporarily park items that are resolved but need to be validated before closure.
The statuses under this category are assigned to items that don’t need any further action.
This is an optional category. This is used to categorize items that are reopened after closure. You cannot create new custom statuses under this category.
Creating a custom status
In addition to the default statuses under a category, you can create custom statuses according to your workflow. Custom statuses allow for detailed tracking of items.
To create a new custom status, click the button next to a category, and enter a name for the status. You can create multiple custom statuses and reorder them according to your workflow. You can also customize statuses further by assigning different colors to it. After making changes, click Save.
To delete a custom status that you no longer need, click the Delete button next to a status. Deleting a status also deletes all the items under it. However, after clicking Delete, you will be prompted with a confirmation dialog that asks you whether you want to delete all the items associated with the status. If you wish to keep the items, you will have to move those items to other statuses before deleting this status.
This is an optional category that you can use in your workflow when items need to be reviewed before closure. For example, in help desks, agents first resolve tickets and move them to Done. They are later moved to Closed when customers verify the resolved tickets. If you don’t need this category, you can always turn it off on the Optional tab.
When you turn off this category, you will be able to move items that are in progress to closed directly. However, if you have already used a status from this category for items, you will have to reassign them to a different status. The same conditions apply to features such as filters and integrations. Statuses from this category will no longer be of use in any views or integrations you have set up.
This is also an optional category that you can use when you need to revisit closed items. However, if you have already used a status from this category for items, you will have to reassign them to a different status. The same conditions apply to features such as views and integrations. Statuses from this category will no longer be of use in any views or integrations you have set up.
Priority indicates the urgency to resolve an item. Setting a priority allows you to manage and track your items efficiently.
For example, if there are items that are of a higher priority, you can set their priority to High or Critical. Critical items are easily identifiable and therefore easier to track.
On the Optional tab, you can turn on or off the priority field for the entire board.
When you turn off priority, the Priority field will be hidden across the board in:
The field is hidden even if it was used to set up any of the above-mentioned features.
For instance, if you created a view that used priority, when you turn it off, the filter will no longer consider priority to filter items.
Also, If you have used priority to define validations or create expressions in a form field, you will not be able to turn off priority. You will have to clear these dependencies first.
A Board Admin can always enable or disable the Watchers setting from the Optional settings section of a board.
- On the board, click the More options icon()>Settings>Optional
- Toggle the Watchers setting to ON or OFF based on your requirement and click Save.
- Enabling this setting lets the other admins and members of the board watch items and manage a watchlist of their items, respectively. The item watchers receive notifications whenever there is an update for the items they follow.
- Disabling this setting prevents everyone in the board from using the Watchers feature.