Overview of custom reports
Reports help you derive insights on how your case system is functioning. You can generate customized reports to analyze trends and various metrics about your workflow.
Access reports by clicking the Reports button in the upper-right corner of the case system page. Reports are available by default to all admins and members. Other users can also access them if individual reports are shared with them.
Creating a new report
To create a new report, click + Create report. Choose the type of report, provide a name for the report, and click Create.
Types of reports
- Tabular reports display information in columns and rows, like a spreadsheet.
- Charts display data graphically in one of ten chart types including area, bar, doughnut, line, pie, and bubble chart.
- Pivot tables can be used to quickly summarize large quantities of data. You can convert columns into rows and rows into columns.
The All Items report
The first time you open the Reports page, you’ll see an auto-generated report called <Case system_name> All Items. This is a tabular report that shows every item in your case system. It cannot be deleted or renamed, but you can configure it to change the manner in which data is displayed.
Finding other reports
Use the Search box to quickly find any report by name. Type in the name of a report to get relevant results. You can use the Sort button to rearrange your reports based on their last modified time, name, or created date.