Subscription & billing

Updated 1 month ago by Kiruthika

Managing subscription

Go to Account administration > Subscription & Billing to access your subscription details. You can know the current status of your plan, the next payment date, and no. of user licenses that can be availed as part of your plan in this section.

You can also contact our support executives for any kind of account-related queries.

Any Admin user or an Account Owner can manage these settings. Learn more about roles in Kissflow here.

Modifying billing information

  1. Go to Account administration > Subscription & Billing > Billing details to view or modify your billing address. If your account was set up and the services were implemented by a partner, you will not be able to access this section.
  2. Click Edit if you want to modify your billing address.
  3. Modify your company’s name or its address as necessary.
The Tax ID field is optional. A Tax ID (Tax Identification Number) is a unique tracking number that is required on all tax returns filed with the Internal Revenue Service(IRS).

Card details

Go to Account administration > Subscription & Billing > Card details to view or update your card details. If your account was set up and the services were implemented by a partner, you will not be able to access this section. You can also troubleshoot problems with your payment because of card-related issues if any, in this section.

However, this section will be visible only if you have the online payment mode(i.e. Payment by credit card) enabled. If you are on an offline payment mode(i.e. Bank wire transfer), troubleshooting is done manually by Kissflow in the event of a payment failure.

The following is the sequence in which we handle a payment failure:

  1. When a payment fails, we usually attempt the next day to see if it gets through.
  2. If our attempt fails again, we make the next charging attempt 3 days after the original payment failure date.
  3. If the payment doesn't get through the third time also, we send out a notification to your account regarding the payment failure and request you to review or update your card details at the earliest.
    1. Click Edit in the Card details section to update your card information.
    2. We recommend you update your card details within 14 days from the original payment failure date in this case. If you fail to update your card after receiving a notification about issues with your card, you will lose access to your Kissflow account. In this case, you have to contact our Customer Support team to get the issue resolved.
The changes you make to your card details will take some time to get reflected in Kissflow. You can refresh the page or check later to make sure your card is updated.

Invoice details

Go to Account administration > Subscription & Billing > Invoice details to view or download your invoice. If your account was set up and the services were implemented by a partner, you will not be able to access this section.


How did we do?